Dynamic Residential and its directors, employees and related entities who are responsible for maintaining this website believe that the information contained on this website is correct. However, no representation or warranties of any nature whatsoever are given, intended or implied, and you should rely on your own enquiries as to the accuracy of any information or material available from this website.
Please note that information provided on this website is general information only, is subject to change without notice and should not be relied on as a substitute for legal, financial, real estate or other expert advice. We disclaim all liability and responsibility, including for negligence, for any direct or indirect loss or damage suffered by any person arising out of any use of this website or any information or material available from it.
In particular, please note the following:
Prices displayed on the websites are current at the time of issue, but may change at any time and are subject to availability.
Computer Generated Images are artist impressions are used for conceptual purposes and only as a guide.
Dynamic Residential assumes no responsibility for the content of third party websites or for any losses which may arise out of use of a third party website. The presence of a link to a third party does not necessarily mean that Dynamic Residential endorses that site or has any association with the proprietor of that website.
Dynamic Residential uses ‘Cookies’ or other tracking mechanisms to support its website. Our cookies do not collect personal information. Cookies are small data files containing a unique ID number that are transferred to your computer to enable our servers to recognize IP addresses each time you visit our website without bothering you with a request to register. It also enables us to analyse trends, administer the website, track users’ movements, and gather broad demographic information. We use this to research our users’ habits so that we can improve our online products and services. Cookies can be disabled through your internet browser however the website may not function properly.
As the internet is inherently insecure, we cannot provide any guarantee regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, you transfer any Personal Information or other information to us at your own risk.
Dispute Resolution Process
How to make a complaint
Dynamic Residential aims to make it easy for you to bring any problems or complaints to our attention.
We recommend that you first raise your issue with the agent, representative or property manager who is handling your business.
If you are not satisfied with the outcome, you can escalate your concerns to us by contacting our General Manager using the below details:
- Telephone: +61 481 274 833 or +61 38600 1200
- Email: email@example.com
- Post: PO BOX 181 Abbotsford Victoria 3067
Please provide details of your complaint, including the outcome you would like, where applicable.
If you need help to describe or send your complaint, or if you would like to discuss your concerns informally first, please contact us.
How we will handle your complaint
Your complaint will be reviewed by our Manager to ensure that the issues you raise are fully examined and that your complaint is handled in accordance with this process.
We will treat the process, and all the details of your complaint, in strict confidence. If we need to discuss any issues arising from your complaint with someone outside of our business, we will obtain your consent first. We will always try to give you a fair opportunity to explain your concerns. You should make your initial complaint as clear as possible. Sometimes it may be beneficial to arrange a meeting with you to try to find a satisfactory solution.
How long will it take?
We will try to resolve your complaint as soon as possible. However, how long this takes will depend on the nature and complexity of the issues you have raised.
We will send you acknowledgement of receipt of the complaint within two business days. We will provide you with an estimate of the likely timeline and try to finalise the matter within five business days and will keep you updated through the process.
What action will we take in response to your complaint?
We will always try to match our response to the nature of your complaint and your desired outcome, but this may not always be possible. There will be an element of assessment needed to determine the appropriate action.
Some of the things we might do include:
- Take steps to rectify the problem or issue you have raised
- Provide you with additional information or advice so you can understand what happened or how we have dealt with it
- Take steps to change our policies or procedures if your complaint identifies a problem in the way we are doing things
What if you’re still unhappy?
Sometimes it will not be possible to resolve a complaint to everyone’s satisfaction, and you might want to escalate the matter further.
In Victoria, escalations are handled by the Estate Agents Resolution Service (EARS) at Consumer Affairs Victoria. EARS can deal with enquiries and complaints about real estate agents and offers information, advice and dispute resolution services on real estate issues.
Due Diligence Checklist
Before you purchase a home or vacant residential land, you must be aware of any issues that may affect the property. The due diligence checklist will help a potential purchaser to identify the relevant risks – https://www.consumer.vic.gov.au/duediligencechecklist