Report Maintenance using our property assistant, “Alex”
Alex is our friendly chatbot who will provide you instant support with requests like:
- “How much is my rent and when is it due”
- “My hot water system is not working”
- “I need to add someone to my tenancy”
- “The dishwasher won’t switch on”
Or anything else that you need help with!
Available 24/7, free to use and no account needed!
3 ways to get support from alex
- Click on the following link Try Alex Now
- Send an SMS with “Dynamic” to 0488 883 644
- Start chatting via the chat button on your screen
We’ve partnered with a company called Rental Heroes to deliver this new experience – you’ll find their FAQ guide here.
URGENT OR EMERGENCY REPAIRS
For any after hours emergency maintenance requests, please use the chat tool on this page or 24/7 assistance. An urgent or emergency repair is essentially any serious problem that compromises the safety or security of the property, is causing significant damage or places the renter in immediate danger.
For all Electrical or Gas Emergencies please contact Detector Inspector on 1300 134 536 as a first option. If they advise your property is not on their service list, proceed with the trade options for Electricians or Plumbers below.
Urgent repairs include:
A burst water service
A blocked or broken toilet system
Serious roof leaks
A dangerous electrical fault
Flooding or serious flood damage
Serious storm or fire damage
An essential service or appliance for hot water, water, cooking, heating, or laundering is not working
The gas, electricity or water supply is not working
A cooling appliance or service provided by the rental provider is not working
The property does not meet minimum standards
A safety-related device, such as a smoke alarm or pool fence, is not working
An appliance, fitting or fixture that is not working and causes a lot of water to be wasted
Any fault or damage in the property that makes it unsafe or insecure, including pests, mould or damp caused by or related to the building structure
A serious problem with a lift or staircase.
emergency trade list
MOST MAINTENANCE TYPES: GOOD MAINTENANCE
T: 1300 998 898 E: firstname.lastname@example.org
PLUMBER: MELBOURNE PLUMBING GROUP
T: 1300 116 486 E: email@example.com
FLOOD: FLOOD RESPONSE
T: 1300 819 396 E: firstname.lastname@example.org
ELECTRICIAN: LUME ELECTRICAL SERVICES
T: 9532 3723 E: email@example.com
HANDYMAN: HIRE A HUBBY
T: 1300 171 790 E: firstname.lastname@example.org
LOCKSMITH: WYNNS LOCKSMITHS – NORTH
T: 03 9495 1122 E: email@example.com
HEATING/COOLING: SIMPLE AIR SOLUTIONS
T: 0400 089 138 E: firstname.lastname@example.org
SMOKE ALARMS: DETECTOR INSPECTOR
T: 1300 134 563 E: email@example.com