Existing Renters

Alex is our friendly chatbot who will provide you instant support with requests like:

• “How much is my rent and when is it due”
• “My hot water system is not working”
• “I need to add someone to my tenancy”
• “The dishwasher won’t switch on”

Or anything else that you need help with!

 

Available 24/7, free to use and no account needed!

 

3 ways to get support from alex

• Click on the following link Try Alex Now
• Send an SMS with “Dynamic” to 0488 883 644
• Start chatting via the chat button on your screen

 

We’ve partnered with a company called Rental Heroes to deliver this new experience – you’ll find their FAQ guide here.

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URGENT OR EMERGENCY REPAIRS

 

For any after hours emergency maintenance requests, please use the chat tool on this page or 24/7 assistance. An urgent or emergency repair is essentially any serious problem that compromises the safety or security of the property, is causing significant damage or places the renter in immediate danger.

 

For all Electrical or Gas Emergencies please contact Detector Inspector on 1300 134 536 as a first option. If they advise your property is not on their service list, proceed with the trade options for Electricians or Plumbers below.

 

Urgent repairs include:

• A burst water service

• A blocked or broken toilet system

• Serious roof leaks

• Gas leaks

• A dangerous electrical fault

• Flooding or serious flood damage

• Serious storm or fire damage

• An essential service or appliance for hot water, water, cooking, heating, or laundering is not working

• The gas, electricity or water supply is not working

• A cooling appliance or service provided by the rental provider is not working

• The property does not meet minimum standards

• A safety-related device, such as a smoke alarm or pool fence, is not working

• An appliance, fitting or fixture that is not working and causes a lot of water to be wasted

• Any fault or damage in the property that makes it unsafe or insecure, including pests, mould or damp caused by or related to the building structure

• A serious problem with a lift or staircase.

emergency trade list

 

MOST MAINTENANCE TYPES: GOOD MAINTENANCE

T: 1300 998 898 E: office@goodmaintenance.com.au

 

PLUMBER: MELBOURNE PLUMBING GROUP

T: 1300 116 486 E: info@melbourneplumbinggroup.com.au

 

FLOOD: FLOOD RESPONSE

T: 1300 819 396 E: service@floodresponse.com.au

 

ELECTRICIAN: LUME ELECTRICAL SERVICES

T: 9532 3723 E: info@lumeservices.com.au

 

HANDYMAN: HIRE A HUBBY

T: 1300 171 790 E: southyarra.vic@hireahubby.com.au

 

LOCKSMITH: WYNNS LOCKSMITHS – NORTH

T: 03 9495 1122 E: keys@wynnslocksmiths.com.au

 

HEATING/COOLING: SIMPLE AIR SOLUTIONS

T: 0400 089 138  E: markconwayaircon@gmail.com

 

SMOKE ALARMS: DETECTOR INSPECTOR

T: 1300 134 563 E: info@detectorinspector.com.au

 

APPLIANCES: DO ALL APPLIANCES

T: 1300 366 365 E: bookings@doallappliances.com.au

Trusted by landlords and renters

No two properties are alike. As a renter, we’ll make sure you have all the information you need to enjoy your new home.

We’re here to help. We provide a streamlined renting experience, from connecting services and making rent payments easy, to ensuring our agents are easily contactable to help with any issues.

As the touchpoint between landlords and renters, we take our responsibility very seriously.

We support our renters, so they feel at home and can enjoy the property – while our landlords can rest easy knowing we’ve chosen well, and their property is in good hands.